Education

Podcast: Importance of continuing education for new licensees

April 3, 2009
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Podcast: Importance of continuing education for new licensees

The State Real Estate Commission requires each real estate licensee to take 14 hours of continuing education during each license renewal period. The current period began June 1, 2008 and will end May 31, 2010, licensees have a little over a year to take these courses. Adrienne Nichols discusses the importance of continuing education...
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Invest in your success

March 11, 2009
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Congratulations to Matthew Hoffman and Mindy Breha - the first in Pennsylvania to complete their GRI designation entirely online!
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What’s the difference between renewing my license and Quadrennial Code of Ethics?

February 27, 2009
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What’s the difference between requirements for renewing your real estate license and requirements under the NAR Quadrennial Code of Ethics? One recent caller to the Solutions Center was concerned that she “had not completed her 2.5 hours of Code of Ethics training required to renew her real estate salesperson’s license.”
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What’s your privacy policy?

February 26, 2009
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Do you have a privacy policy for your Web site? You should. See why.
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What’s a VOW? What’s a Webinar?

February 11, 2009
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You may have heard about this little antitrust lawsuit against NAR regarding its VOW policy. The case was officially settled in November, and the settlement required that all REALTOR-owned MLSs adopt the new VOW policy and rules no later than February 15.
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If it quacks like an ad

February 6, 2009
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While RELRA and the regulations of the State Real Estate Commission make no differentiation between electronic and non-electronic advertising, the Commission has adopted a somewhat more restrictive "Guideline" suggesting additional disclosures for online ads.
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Watch out for green washing

I’ve been interested in green buildings ever since a family member was involved in the construction of one. So far, I’ve even written two articles about green buildings for the REEA Journal. That being said, however, I am increasingly concerned about the phenomenon of green washing and how it may affect consumers’ confidence in...
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Changes to 2009 Code of Ethics

December 17, 2008
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For the first time in several years, 2009 brings only minor changes to the NAR Code of Ethics. A summary of changes to the Code and related procedures, along with a copy of the 2009 Code of Ethics (effective January 1, 2009) has been posted to the PAR Web site. There is only one change...
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All I really needed to know about customer service I learned in a deli

December 12, 2008
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All I really needed to know about customer service I learned in a deli

In a “prior life” I was the co-owner/operator of a deli and catering business. One of the lessons I still carry with me is that good customer service is giving customers what they ask for, while great customer service is giving the customer what they need.
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