Professional Standards

Changes to 2009 Code of Ethics

December 17, 2008
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For the first time in several years, 2009 brings only minor changes to the NAR Code of Ethics. A summary of changes to the Code and related procedures, along with a copy of the 2009 Code of Ethics (effective January 1, 2009) has been posted to the PAR Web site. There is only one change...
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All I really needed to know about customer service I learned in a deli

December 12, 2008
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All I really needed to know about customer service I learned in a deli

In a “prior life” I was the co-owner/operator of a deli and catering business. One of the lessons I still carry with me is that good customer service is giving customers what they ask for, while great customer service is giving the customer what they need.
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Was your offer presented? How do you know?

December 10, 2008
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In November a suggestion was made to the NAR Professional Standards Committee that they consider establishing a policy -- probably through a new Standard of Practice -- requiring that listing brokers confirm in some "verifiable format" (likely in writing) that an offer from a buyer offer has, in fact, been presented to a seller....
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It’s not really cheating if I feel good about it, right?

December 3, 2008
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The Josephson Institute recently released its 2008 report called “The Ethics of American Youth.” A few tidbits from an AP article describing the report: The survey found that 35 percent of boys and 26 percent of girls — 30 percent overall — acknowledged stealing from a store within the past year. One-fifth said they...
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